FAQs

I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

My Order Won’t Go Through. What Should I Do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please email us at info@saddlesmane.com

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.   

I’m Unsure About A Size Or I Have A Fit Question.  How Do I Find This Information?

If you still have specific questions about a fit of an item or measurement guidelines, please contact us!

I Want Something That’s Out Of Stock In My Size! What Can I Do?

Can I Return Or Exchange Items That Were Purchased On Sale?

All final sale items cannot be returned or exchanged.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When Will My Order Ship?

Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.